Technical Support

Explosion protection is all a matter of trust. That‘s why we at ecom set the highest standards by carrying out direct and fast exchanges with our customers. Only by working together in a partnership is it possible for us to develop our proposals to match up precisely with our customers‘ requirements.

ecomFAQ

Did you already look-up our ecomFAQ Portal? A simple solution for your issue could be found there.

Please note

In order to provide efficient and prompt support, and in an effort to avoid an eventually unnecessary physical transport of the product, please contact us beforehand using our Technical Support form or the support phone number +1 330 425 3555 (US) / +49 6294 4224-0 (Europe, Middle East & Africa).

Our Service Technicians then will get in contact with you asap to provide over-the-air instructions.

To apply for an RMA, contact the local representative.

IMEI No. and Firmware Version

Where to find the IMEI No. and Firmware Version for Android™ based phones?

  • IMEI No.: ecom FAQ
  • Firmware Version: Settings → About phone

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