By working closely with our international customer base, we have developed our solution-based approach which has been thoroughly proven in practice. This is why we have branches and locations all over the world, so that we can be close to our customers and offer them support.
It is our knowledge, experience and enthusiasm that makes it possible for us to generate efficiency savings and reduced engineering man-hours for our clients. A concept that we integrate into the life-cycle of our products thanks to our network of worldwide service. Your personal contact is never more than a phone call away.
We always see ourselves as partners of our customers from the most varied industrial sectors: not only before and during, but also after the sale and thus the daily use of our products. Because, precisely then, it is crucial for you to be able to benefit from the use of our mobile devices on a day-to-day basis in a reliable way.
Every day our sales and service employees answer your questions about our products and are glad to help. In addition, we have developed an online portal in which your frequently asked questions are answered and clearly illustrated.
In the ecom FAQ you can find all kind of information like
- Technical FAQs
- How-To Guides
- Software Center
As part of this resource we have information about all our products – no matter if you’re looking for current or discontinued products.
Already 570 articles have been published for about a year in the question and answer portal of our support. In 10 categories and 36 subordinate categories, our experts write articles on frequently asked questions on a daily basis and are happy to answer your questions succinctly.
The portal is available 24/7. It is accessible via the direct link https://support.ecom-ex.com/public/ or on the ‘support’ section of our website.
If there are still any open questions, please do not hesitate to contact our Technical Support.