Service Level Agreement
ecom always provide customers with the maximum quality and reliability when it comes to products, service and support. Achieving the highest levels of safety and efficiency for our customers is ecom's top priority.
To support our customers after they have made a purchase, ecom has developed a worldwide service in the case of any technical questions or repairs. These "Service Level Agreements" are specially customised for ecom's top mobile computing and communication products and devices, such as the Cx7x PDA series, the world's first intrinsically safe PDA with WWAN functionality (the i.roc® Ci70 -Ex), the new Smart-Ex® and Ex-Handy devices and, of course, the world's first tablet computers certified for use in Zone 1 / Division 1 (the Tab-Ex® series).
Signing up for ecom's service package ensures minimum downtime as well as predetermined costs and exceptional ecom services:
- Transparent and calculable Total Cost of Ownership with no unplanned repair bills or service fees
- No additional delays or internal costs due to the raising purchase orders to cover repair work
- Contractually fixed maximum workshop throughput time and further exceptional services
Read more https://www.ecom-ex.com/support/services/service-agreements/ or contact our experts at sales@ecom-ex.com.
Statement of Work
Additional to our service, ecom also offers solutions such as customer labelling or custom software load. For details please get in touch with the ecom team.
Service & Repair Centre
In case of a repair being required, one of our Service Centre is available to take care of your issue and will support you with any questions. Three locations worldwide ensure timely service and support: Germany, USA and Singapore.
To find you nearest contact please click here: https://www.ecom-ex.com/support/service-center/