Part 4
Founded in 1986, ecom's claim is to develop reliable and robust explosion-proof equipment, which can be used without restriction for many years.
Accordingly, ecom offers its customers a service level agreement, in which the customer receives three years peace of mind and "Total Cost of Ownership". Among other benefits, the service level agreement guarantees a turnaround time of a maximum of five working days.
If a device should be defect or a repair is necessary, ecom offers reliable repair service. Through the establishment of several service centres in the USA, Germany and Singapore, a quick repair can be guaranteed worldwide. The latest "Repair Center" was opened in Dubai earlier this year.
Together with our strong solution partners, ecom offers perfectly matched solutions, for mobile working in hazardous areas. A paradigm shift in hazardous areas has been made possible by the introduction of new smart products on the market. The ecom Mobile Worker concept combines hardware, accessories, software and services in an ecosystem.
Together with well-known and leading software partners, ecom provides individual and customized solutions, for mobile working in hazardous areas. The ecom online app library provides a first overview.
In addition to various services, such as SLA service agreements, Custom Software Load, etc., ecom also offers customized solutions for non-standard problems. With our application and system engineers, a solution that fits can be found for almost any challenge.
If you would like to know more about our services, contact one of our global offices or trading partners. More information can be found at https://www.ecom-ex.com/company/locations/
This blog is a part of the series "ecom - 30 years of safety and efficiency in hazardous areas".