XMReality

XMReality Remote Guidance lets you guide another person and see what they experience in real-time, as if you were right by their side.

XMReality allows you to provide your expertise to customers, field personnel, suppliers, contractors and others, without being on-site with them. On smart glasses you can share what you see, get instructions and guidance from remote experts. Compared to a standard video call it makes problem resolution faster, first-time-to-fix and time-to-repair shorter, audits and inspections simpler and it improves user satisfaction. With XMReality you avoid dispatching people to go on site, getting rid of travel costs, and minimizing your environmental impact. 

XMReality Remote Guidance is enabled by a combination of real-time video, audio and augmented reality powered guide tools such as hand and object overlays, pointers, annotations, shared images, screens and more.

Any device

Using your ecom glasses or handheld device you can connect to other users no matter what device they use. XMReality is built to run on everything from smart glasses to smartphones, tablets, and computers. With no platform limitations, XMReality can run as a native app on ecom, Android, iOS, Windows and Mac, and in a standard web browser on any device.

Connect with anyone

Remote guidance calls can be 1:1 or group calls. A remote guide can invite participants into a call using XMReality call links, distributed to participants using email, SMS, or using third party apps. The receiver of the call link simply taps the link, and is immediately taken into the guide call. No need for app downloads or user registrations.

Powerful guide tools

For faster problem resolution, XMReality provides visual guiding tools powered by augmented reality. Hands and object overlay capabilities let you provide intuitive instructions quickly, with real-time pointers you can highlight specific areas and with annotations you can provide more complex instructions and guidance. To enable hands free operations, you can zoom in and out remotely, take remote snapshots and activate device flashlights remotely.